Help > Existing customers

How do I cancel my Cover Package?

We are sad to see you go but understand that circumstances can change, and you may need to cancel your Cover Package.

 

Here’s what you need to know:

 

Cooling off period: If you are within the 14-day cooling off period, we can cancel your Cover Package immediately. This period starts from the date you selected as your contract start date. Please contact our dedicated team on 0330 912 4843.

 

Outside the cooling-off period: If you are outside the cooling-off period, we’re here to guide you through the next steps. Please contact our dedicated team on 0330 912 4843.

 

Once we receive your cancellation request, our team will provide you with detailed information on any costs associated with the cancellation and guide you through the necessary steps to complete the process.

 

Whether you’re within the cooling-off period or outside of it, we encourage you to reach out to us as soon as possible so that we can assist you with your request. We’re here to help and provide the necessary guidance to ensure a hassle-free cancellation process.

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