How do I make a complaint?
We appreciate that sometimes things go wrong, so please let us know what has happened, and we’ll try our best to fix it.
This is how we handle complaints:
-You contact us to explain what has happened
-Our Customer Success Team acknowledge the complaint
-We investigate your complaint and keep you in the loop with progress
-In the majority of cases, we’ll be able to resolve the complaint within 7 days
To learn more about how you can make an official complaint and how we will handle your issue visit our complaints procedure page here.