Can I change my direct debit?
Yes, no problem at all. Perhaps you are changing your bank details because you have switched bank accounts? (We hope you got a switcher reward!) If that is the case, then your new bank will have probably moved all direct debit payments over to your new account - so no action required.
If you are changing bank details for another reason, are moving to a joint account or someone else’s account, you can change your direct debit by calling our Customer Care Team on 0800 368 9881 or email us at firstname.lastname@example.org.