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What time will my appointment be? When will the engineer arrive?

If you’ve had a breakdown, you can call our 24/7 helpline, and an engineer will be with you within 24 hours in 90% of cases. Our aim is to fix your problem as soon as possible. We offer 3 standard appointment slots on 7 days of the week:

Morning: 8am to 12pm
Afternoon: 12pm to 4 pm
Evening: 4pm to 8 pm

If you’re expecting your Welcome Service or Boiler Service Visit, we will speak to you directly on the phone to arrange the best time for you. We will be as specific as possible with timings. You can book either a morning, afternoon or evening visit to work around your day. We also do weekend visits now!