12th December 2023
If you’re shopping around for boiler and home cover, whether it’s your first time or you’re a switcher who’s tried different suppliers before, we’ve collected some Trustpilot feedback to guide your decision.
We know from customer research that people looking to switch brands typically try British Gas, Direct Line, HomeServe or 247 Homerescue before trying Hometree. We looked through our Trustpilot reviews to see what they had to say about their experiences with these providers.
We promise we’re Serious About Service – Read what our customers had to say about our expert engineers and first-class customer service:
What real customers said about our engineers:
“The engineer who visited to service my boiler was very polite and helpfully explained everything, extremely happy and so pleased I switched from British Gas.” – Lesley
“Swapped [from HomeServe] in December and sods law the boiler broke just after I took out the policy! This was no problem. An engineer came out on New Year’s Eve and temporarily fixed the problem until he could return with the part to fix it properly.” – Caroline
“The engineer who did my service last also attended to do it again this year. He knew the boiler and set-up well and was kind enough to talk to me about what I can do to help it working throughout the winter. Didn’t receive this type of help from Homeserve. Thank you.” – Parvez
What they had to say about our customer service:
“Best home care provider I have ever dealt with. I have been with many different providers over the years, Homeserve, British Gas, Direct Line home emergency, and Hometree are by far the best customer service I’ve received, quick call out, no fuss.” – Hometree Customer
“It was very easy to sign up. Daniel was extremely helpful throughout the process. We had been with British Gas for years but HomeTree cover offers almost like for like service at a fraction of the cost.” – Ben
“Been with Hometree since searching out a new service following a bad experience with British Gas. So glad I did, excellent service, good price and peace of mind!” – Jean
We created our Price Match Promise and our No-Unfair-Price-Hike Promise to show our customers we’re serious about providing great value for money.
See what real customers had to say about our fair prices compared to other providers:
“Good cover at a great price, plus the no renewal price hike promise. Just experienced a huge price hike from a major competitor so I left to use Hometree.” – Jonathan
David
“A superb level of cover at a competitive price which does not massively increase in price after the first year like Homeserve does. Left Homeserve to become a Hometree customer and so far very impressed.” – Hometree Customer
What real customers said about our comprehensive cover:
“We encountered an issue with our boiler external thermostat controller, and when I contacted British Gas, they declined to cover it. However, when I reached out to Hometree, they not only allowed me to file a claim but also made the process hassle-free.” – Dhamaresh
“Just signed up with Hometree after getting a huge renewal quote from Homeserve. Daniel at Hometree was extremely helpful in explaining the cover and terms and conditions- virtually the same cover as Homeserve for a quarter of the price!” – Helen
If you are interested in reading reviews for yourself to choose the best cover to suit your unique needs please visit Trustpilot. Links provided below:
Hometree is rated “Excellent” with a Trustpilot score of 4.6.
247 HomeRescue have 4.6 | Homeserve 4.4 | British Gas on 4.0 *
*All ratings are correct as of the 8th of December 2023
