Our "No unfair price-hike" promise

Some companies lure you in with a great deal then hit you with a massive price hike after 12 months – even when you haven’t made a claim. It’s weird and annoying. Our “No unfair price-hike” promise is fair and simple. If you purchase one of our core plans directly from our site* and don’t claim in your first year, we won’t increase your renewal price beyond inflation (which we’ve capped at just 4.3%) – that’s the deal.

*Excludes some plans purchased through price-comparison sites. Also excludes any core plans purchased at a discounted first-year price.

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More about our promise to you

No claims in your first year? Your second year price only follows inflation when you purchase one of our plans, directly from our website.

Raised a claim? Your renewal will be higher than inflation, but still lower than our competitors renewal quotes. We’ll need to increase your price, as your heating system is now a bit riskier. We do this to keep the prices as low as possible for others, but we make sure these renewal prices are still generally lower than some of our competitors.

Your renewal price is based on two things:

1. The number of claims you make in a 12 month period – we look at how many issues we’ve had to fix in the last year. The fewer claims you have, the lower the increase will be.

2. Inflation – the cost of labour and parts goes up with inflation. We therefore need to increase our prices in line with this. Inflation rates have soared recently – so we’ve capped it at 4.3%. That’s it. That’s the deal – clear, fair, honest.

The table below shows the percentage renewal increases above inflation for customers that have renewed – based on the number of claims they raised.

  • Number of callouts
    Percentage price increase (above inflation)
  • 0
  • 1
  • 2
  • 3
  • 4

Note: Based on renewals as of August 2023. These prices may change over time. We will always let you know your renewal price 30 days before your renewal. See the latest RPI inflation here.

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