We hear them say...

See what our customers have to say about Hometree

Fantastic service! Reported fault with boiler and got 2 engineers round 2 days later. They were so polite and helpful and did a great job. We are so impressed with the service from Hometree - they really go the extra mile. So glad we switched from British Gas for our boiler cover.

Mrs L McLaughlin reviewed on

Very helpful on the phone, got an engineer booked for the next day to fix my broken heating. When a part was needed they had it ready for the first thing in the morning and solved the problem within 48 hours of my first call. Very good speed, both the advisor and engineer were nothing short of perfect.

Dan Freeman reviewed on
  • "Amazing service from @hometree_uk and their engineers !! Highly recommended to anyone that is looking for boiler cover!!"

    Gemma Curtis (@gemalina2409)

  • Great cover for my Central Heating and very good Customer Telephone Service and a sensible monthly payment.

    Andrew Myers recommends Hometree on
  • Very impressed with both the admin and the engineer who came to service our boiler. Very glad I made the switch from another company. Hometree is not just significantly cheaper but has been much more responsive and customer friendly.

    Jean reviewed on Google
  • Really impressed with Hometree service. Recently joined and from the start of reporting a problem to repair,fantastic communication RELIABLE, lovely engineers. I am delighted. Thank you Hometree.

    Iseult Pilkington reviewed on Google
  • Excellent service, engineer arrived same day, he had to order a new part but was back the following morning to fit it.

    Sue Hope reviewed on Google

Had leaking sewer pipe from loft conversion. Phoned Thursday pm, someone out to look Friday pm. (access difficult). Following week, at a time that suited both parties, repair carried out. Professional job!!!!! Girls in office very helpful too, kept me up to date from start to finish. A big thank you, to all involved.

Duncan Spence reviewed on Google

Great cover for my Central Heating and very good Customer Telephone Service and a sensible monthly payment. I cannot express how impressed I am with Home Tree. professional service from start to finish. The quality of my install was fantastic "very neat soldered joints" with such friendly service. Even when the wrong part turned up our installer went out to buy a new part in order to complete our install in one day. He went above & beyond all our expectations. Massive thank you from all of us.

David Parker recommends Hometree on
  • Engineer arrived on time. Very professional approach. Explained what he had done and left. In and out in under half an hour. Stuck to covid-19 guidelines too.

    Alex Douglas reviewed on
  • I called about the boiler not working, the phone was answered quickly, the customer service advisor was very helpful and explained the process. An engineer came out the next day exactly as arranged and sorted the problem. Great service.

    Catherine reviewed on
  • Just left @BritishGas. I can’t trust them as 3 times they have let me down #landlords #homecare Glad I did now they’re down another 500 Engineers. Check out @hometree_uk

    Garry Fillery (@gary_fillery)

  • We chose Hometree because the performance of our previous cover was not up to scratch. We were very happy with the service given during our first call. The engineer was very professional in identifying and fixing the issue.

    Ademola Adebayo reviewed on
  • This company is a model for attentive, friendly and thorough customer service. It took a few visits to identify and sort out the problem with our central heating and the customer service team were great throughout.

    Ian Materson reviewed on

I had to make my first call to Hometree on Monday, I was connected to someone within about 10 seconds. After giving my details and outlining the issue I was asked " will you be home this afternoon". They arranged an Engineer Visit the same day. The engineer arrived as promised and sorted the problem. Great Service and excellent communication. Well Done.

Paul Cronin recommends Hometree on

I Had Home Cover with British Gas for over 10 years and the service was bad but I stuck with them tell I saw some very good reviews about Hometree cover so I gave them a try best move I have ever made had to call them out their response was excellent they turned up on time and fixed the problem Very good company with excellent customer service highly recommend them.

Peter Welch reviewed on
  • Prompt turnaround and successful resolution of the problem at hand. Engineer has shown competence and courtesy throughout. Happy customer! Highly recommend Hometree to anyone who wishes to keep their home fixed and safe at a reasonable cost!

    Linda Norman reviewed on
  • I was able to arrange a repair date with the engineer which was confirmed by the customer care team. He attended and fixed it within 15 minutes. I was updated regularly and liked that Hometree work with local contractors. I'd only recently signed up with Hometree in October and am glad that I chose them for their excellent service and customer care!

    Chris reviewed on
  • After looking around for a new company for my Boiler and Heating Cover I decided to get some information from Hometree. The experience was fabulous - so helpful & easy to sign up with them after asking all my questions over the phone first. So happy and I hope that I don't need to call them out (but at the same time I have a feeling the experience would be great too.

    Mrs Fraioli reviewed on
  • Excellent customer service, made me feel valued as a potential customer when I made enquiries about their service. Because of the way the customer service operative dealt with my questions I left the company I had been with for almost 20 years & registered with Hometree

    Margaret reviewed on
  • Really impressed with Hometree since joining in October 2020. Excellent website, easy and quick to speak to someone on phone with brilliant helpful and friendly customer service. Big thanks to Helen at the Boiler Service Team who went above and beyond to sort out a boiler service visit during the lockdown. Thank you Helen!

    Dawn reviewed on

Following an extortionate renewal fee from British Gas Homecare I searched for alternative cover. Hometree offered me a perfect solution offering the same cover I enjoyed with British Gas for nearly half the price. Clearly the success of any insurance is when you have to make a claim and the efficiency this is dealt with. I’m confident that Hometree will provide the effective cover I’m looking for.

John Smith reviewed on