If you’re an existing home cover customer, jump the queue by using our simple online portal to request a repair - it’s faster than speaking to us on the phone.
Why is it better to request a repair online?
If you would like to speak to someone instead, you can give us a call on 0330 912 4843. We’re open 24/7, 365 days a year (including Bank Holidays) to help with your repair queries.
Please note, during cold snaps, lots of people often need repairs so you may experience a longer wait - the quickest way to get an engineer to your property is to request a repair online.
The quickest way to keep up to date with the status of your repair is to click the button below, and enter your email address and postcode.
Please note, during cold snaps, lots of people need repairs so you may experience a longer wait - the quickest way to check your status is to use our online portal.View your repair status
We’ll fix your heating & keep it protected all year round.Learn more
If you're an existing home cover customer and need to book your annual service visit, please give us a call on 0330 912 4843 and select option '1', followed by option '2'.
Due to the ongoing stormy weather and Christmas just around the corner, we are facing increased demand for our services. We are focusing on serving our most vulnerable customers or anyone with emergencies (such as no heating or hot water).
In order to do this we are pausing our routine annual service visits until 10th January 2021. We also ask you to avoid calling us unless you have an emergency so we can prioritise those who need us the most.
If you need to change your account details, let us know you're moving, or have any questions about your renewal - you can call our friendly customer success team on 0330 912 4843
Monday - Friday: 8am to 7pm
Weekends & Bank Holidays: 9am to 5:30pm
Our help centre provides a wealth of information and frequently asked questions.