We are now working remotely following the Government’s work from home guidance
Apologies if we take a little longer than we’d like to answer your call or respond to your email. If you can, please use our online portal - this is the quickest way to request a repair or get an update.
Use our online portal to Request a repair or Check repair statusContact us
Get in touch with us in just a few clicks, we are happy to help.
Request a repair
If you’re an existing home cover customer, jump the queue by using our simple online portal to request a repair - it’s faster than speaking to us on the phone.
Why is it better to request a repair online?
- Requesting a repair online takes two minutes without waiting for us to answer your call
- Our team will review your request and assign an engineer for the time and date you have requested
- We will keep you informed throughout your repair by text and email
If you would like to speak to someone instead, you can give us a call on 0330 912 4843. We’re open 24/7, 365 days a year (including Bank Holidays) to help with your repair queries.
Please note, during cold snaps, lots of people often need repairs so you may experience a longer wait - the quickest way to get an engineer to your property is to request a repair online.
Check the status of your repair
The quickest way to keep up to date with the status of your repair is to click the button below, and enter your email address and postcode.
Please note, during cold snaps, lots of people need repairs so you may experience a longer wait - the quickest way to check your status is to use our online portal.
View your repair statusInterested in joining us?
If you would like to take out a cover plan with us, simply give our sales team a call on 0330 912 4843 and select option '2', or book a callback at a time and date that suits you.
Opening hours
Monday - Friday: 9am to 5.00pm
Weekends & Bank Holidays: Closed
Unexpected breakdown but do not have cover with us?
We’ll fix your heating & keep it protected all year round.
Learn moreFrequently Asked Questions
Book your annual service visit
If you're an existing home cover customer and need to book your annual service visit, please give us a call on 0330 912 4843 and select option '1', followed by option '2'.
Due to the ongoing stormy weather and Christmas just around the corner, we are facing increased demand for our services. We are focusing on serving our most vulnerable customers or anyone with emergencies (such as no heating or hot water).
In order to do this we are pausing our routine annual service visits until 10th January 2021. We also ask you to avoid calling us unless you have an emergency so we can prioritise those who need us the most.
Account support, renewals and general queries
If you need to change your account details, let us know you're moving, or have any questions about your renewal - you can call our friendly customer success team on 0330 912 4843
Opening hours
Monday - Friday: 8am to 7pm
Weekends & Bank Holidays: 9am to 5:30pm
Help centre
Our help centre provides a wealth of information and frequently asked questions.
