Terms and Conditions - Insurance and Maintenance

Terms and conditions are dependant on which product you have and when you joined us. Check
the product name in the welcome email you received when joining Hometree. If it has "Insurance"
on the end you have an insurance plan, if it does not, you have a maintainence plan.

If you cannot find this email or are not sure please call on 0330 912 4843.

Latest T&Cs

Insurance

Your Boiler
Your Heating
Your Home

Essentials

Your Boiler Essentials – Insurance
Your Heating Essentials – Insurance
Your Home Essentials – Insurance

Maintenance

Latest T&Cs (v.1.2)

The latest versions of our terms and conditions for all maintenance products (non-Essentials):

Your Boiler – Maintenance
Your Heating – Maintenance
Your Home – Maintenance

Previous versions

v.1.1

Your Boiler – Maintenance
Your Heating – Maintenance
Your Home – Maintenance

v.1

Your Boiler – Maintenance
Your Heating – Maintenance
Your Home – Maintenance

Maintenance (for Essentials customers)

Latest T&Cs (v.1.2)

The latest versions of our terms and conditions for all maintenance products (non-Essentials):

Your Boiler Essentials – Maintenance
Your Heating Essentials – Maintenance
Your Home Essentials – Maintenance

Previous versions

v.1.1

Your Boiler Essentials – Maintenance
Your Heating Essentials – Maintenance
Your Home Essentials – Maintenance

v.1

Your Boiler Essentials – Maintenance
Your Heating Essentials – Maintenance
Your Home Essentials – Maintenance

Previous versions (2019)

Version 1.5

The latest version of our T&Cs if you signed up on or after 17th September 2019.

Version 1.4

The latest version of our T&Cs if you signed up before 17th September 2019.

Version 1.3

If you signed up between 17th September 2019 & 26th January 2020 (replaced by v1.5).

Version 1.2

If you signed up between 23rd August & 16th September 2019 (replaced by v1.4).

Version 1.1

If you signed up between 27th June & 22nd August 2019.

Version 1.0

If you signed up on or before 26th June 2019 (replaced by v1.1).

View Repair & Protect Terms

Cookie	Duration	Description
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
AWSALBCORS	7 days	This cookie is managed by Amazon Web Services and is used for load balancing.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
PHPSESSID	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 24 days	Bing Ads sets this cookie to engage with a user that has previously visited the website.
AWSALB	7 days	AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_X89BZ20HEM	2 years	This cookie is installed by Google Analytics.
_gat_UA-77274851-4	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
_hjIncludedInSessionSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.
_hjTLDTest	session	To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.

Cookie	Duration	Description
__qca	1 year 26 days	The __qca cookie is associated with Quantcast. This anonymous data helps us to better understand users' needs and customize the website accordingly.
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
mc	1 year 1 month	Quantserve sets the mc cookie to anonymously track user behaviour on the website.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Cookie	Duration	Description
_dlt	1 day	No description
_hjSession_549866	30 minutes	No description
_hjSessionUser_549866	1 year	No description
hometree_landing	session	No description
hometree_qs	session	No description
hometree_referer	session	No description
outbrain_cid_fetch	5 minutes	No description available.
wisepops	2 years	No description available.
wisepops_activity_session	session	No description
wisepops_session	session	No description available.
wisepops_visits	2 years	No description available.

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Terms and Conditions - Insurance and Maintenance

Latest T&Cs

Insurance

Essentials

Maintenance

Latest T&Cs (v.1.2)

Previous versions

Maintenance (for Essentials customers)

Latest T&Cs (v.1.2)

Previous versions

Previous versions (2019)

Version 1.5

Version 1.4

Version 1.3

Version 1.2

Version 1.1

Version 1.0

Terms and Conditions - Insurance and Maintenance

Insurance Terms and Conditions

Latest T&Cs

Insurance

Essentials

Maintenance Terms and Conditions

Maintenance

Latest T&Cs (v.1.2)

Previous versions

Maintenance (for Essentials customers)

Latest T&Cs (v.1.2)

Previous versions

Previous versions (2019)

Version 1.5

Version 1.4

Version 1.3

Version 1.2

Version 1.1

Version 1.0

Repairs - Terms and Conditions