Help > Boilers

How soon should I report a repair or breakdown?

Please call the 24/7 helpline as soon as you experience a breakdown or notice a problem in your home.

All of our Hometree Cover Packages include an unlimited number of call-outs, so we’re here to help whenever you need us.

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

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Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age

Privacy Overview

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Cookie	Duration	Description
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Cookie	Duration	Description
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Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
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_ga_X89BZ20HEM	2 years	This cookie is installed by Google Analytics.
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CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
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Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
__qca	1 year 26 days	The __qca cookie is associated with Quantcast. This anonymous data helps us to better understand users' needs and customize the website accordingly.
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
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MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
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VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
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Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_dlt	1 day	No description
_hjSession_549866	30 minutes	No description
_hjSessionUser_549866	1 year	No description
hometree_landing	session	No description
hometree_qs	session	No description
hometree_referer	session	No description
outbrain_cid_fetch	5 minutes	No description available.
wisepops	2 years	No description available.
wisepops_activity_session	session	No description
wisepops_session	session	No description available.
wisepops_visits	2 years	No description available.

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How soon should I report a repair or breakdown?