Will Hometree still cover my boiler even if it's old?
Yes, Hometree will provide coverage for your boiler regardless of its age.
We understand that some homes have older boilers that work perfectly well. Our skilled engineers will make every effort to repair your boiler and keep it running smoothly.
However, it’s important to note that boiler manufacturers may discontinue the production of essential spare parts on older boilers. This makes it harder for our engineers to keep them running optimally. When this happens, it may become more practical to consider replacing the boiler rather than attempting further repairs.
At Hometree, we strive to provide excellent customer service, and part of that commitment includes keeping you informed about the condition of your boiler. If we anticipate that spare parts may become scarce or if a boiler replacement is recommended, our engineer will let you know. After such a visit Hometree will follow up with an email advising that your boiler is Beyond Economic Repair (BER) and provide next-step options.
Rest assured that Hometree will always work closely with you to find the best solution for your hot water and heating needs. Whether it’s repairing an older boiler or assisting you with the transition to a new one, our team is here to provide guidance and support.