Help > COVID-19: FAQs

Can I still call you? I have an emergency



We are here to assist you 24 hours a day. Our top priority is addressing emergencies that our customers may face, such as issues with hot water, heating, lighting, leaks, or blocked drains/toilets. We understand the importance of immediate attention in such situations.


In addition, we take extra care to support and prioritise our most vulnerable customers, including the elderly, disabled individuals, and those with small children. Ensuring their well-being and uninterrupted access to essential services is of utmost importance to us.


You can contact us here.

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