Help > COVID-19: FAQs

What measures do you have in place to help prevent the spread of coronavirus?

We have put in place processes so our support staff and customer success team can work from home. This means that you can continue to get in contact with us 24/7. Our customer success team will ask you on the call whether you are self-isolating so that when our engineers arrive they can take extra precautions.

Our engineers will be observing best practice during this period, which include wearing masks and gloves and practicing social distancing whilst inside your property. Any engineers considered at risk not attending callouts and self-isolating.

If you are self-isolating, please let our engineer know, as we may ask you to let them in and stay in a separate room whilst they carry out the repair. After an engineer has left your home, please wipe down surfaces and door handles with an appropriate disinfectant.

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