My Direct Debit has failed. What should I do?

We understand that receiving a notification about a failed Direct Debit can be concerning. Please rest assured that we are here to assist you in resolving this matter promptly. Here’s what you should do:

Contact our Customer Success Team: To address the issue and find a solution, please reach out to our dedicated Customer Success Team at 0330 912 4843. Our team will work to identify the issue and support you in resolving the matter.

Cooperative approach: If the issue is related to your bank or their processing, we recommend contacting your bank directly. They will be able to provide specific details about the failed Direct Debit and assist you in resolving any issues on their end. Please remember that we are unable to discuss specific banking details or rectify issues directly with your bank on your behalf. However, we are committed to providing you with the support and assistance needed to resolve the situation promptly.

Don’t hesitate to contact our Customer Success Team here if you have any questions or concerns about your failed Direct Debit. We’re here to help.