Help > Servicing, call-outs and repairs

How do I arrange a boiler service?

When you sign up for one of our plans, we will advise you that your annual service will be completed in the Spring and Summer months to ensure of engineers are free for winter emergencies. Our priority is to provide comprehensive support and convenient booking options for all our valued customers. Depending on your needs, we offer different contact methods to ensure a smooth experience:

Annual service booking: When it’s time for your service, we take care of the scheduling process for you.
We automatically allocate a skilled engineer who will reach out to you directly to arrange a convenient time and date for a visit. Our goal is to find a schedule that works best for you, ensuring minimal disruption to your daily routine.

LGSR (Landlord Gas Safety Record):
To schedule your LGSR, please call us at 0330 912 4843. Follow the provided options to connect with the appropriate department and book your desired service. Alternatively, you can fill out the form available here and request your LGSR booking.

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