Our “no price hike” promise
What do we mean by "no call outs, no price hikes"?
From speaking to customers, we know that it is very frustrating when the price goes up unexpectedly at renewal. Some of our competitors put prices up between 20-30% at renewal even if you haven't had a repair. We don't think that is right to penalise our loyal customers and therefore we have built a much more transparent pricing promise.
What does this actually mean for prices at renewal?
Part of the pain of the price hikes in the industry is that our competitors aren't transparent about what the price will be next year and why they have gone up.
The table below shows what renewal prices have been for customers based on their number of claims. You will note that even customers that have had 4+ claims get a smaller pricer increase than some of our competitors that put prices up 20-30% even if you haven't had a claim.
|Number of callouts||Percentage price increase|
(0% real terms increase)