Our “no price hike” promise
What do we mean by "no call outs, no price hikes"?
From speaking to customers, we know that it is very frustrating when the price goes up unexpectedly at renewal. Some of our competitors put prices up between 20-30% at renewal even if you haven't had a repair. We don't think that is right to penalise our loyal customers and therefore we have built a much more transparent pricing promise.
What does this actually mean for prices at renewal?
Part of the pain of the price hikes in the industry is that our competitors aren't transparent about what the price will be next year and why they have gone up.
The table below shows renewal prices for customers that have renewed recently. You can see that customers who have had 3 claims or more still get a smaller price increase than some of our competitors.
|Number of callouts||Percentage price increase (above inflation)|
Note: Based on renewal since Sept 23rd 2020. These prices may change over time. We will always let you know your renewal price 30 days before your renewal.