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Privacy policy

This policy (together with our Terms and Conditions of Website Use ( and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we will treat your personal information. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Hometree Marketplace Limited of 25 Horsell Road, London N5 1XL.

  1. Information we may collect from you
    We, our agents, subcontractors, trade partners and finance partner, may collect and process the following data about you
    1. information that you provide by filling in forms on our website (the “Website”). This includes information provided at the time of registering to use the Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
    2. if you contact us, we may keep a record of that contact or correspondence. Similarly, if we contact you to check how the project is going and to gather feedback, we may keep a record of that contact or correspondence;
    3. we may also ask you to complete surveys that we use for research purposes, (i.e. to create statistics), although you do not have to respond to them;
    4. details of transactions you carry out through the Website;
    5. details of your visits to the Website and the resources that you access;
    6. details which help us to prevent and detect debt, fraud or loss;
    7. details which help to train our staff and improve our systems;
    8. details required to comply with the requirements of supervisory organisations, such as the Financial Conduct Authority and relevant industry bodies, such as Gas Safe; and
    9. details which our finance provider may use to check your details with one or more credit-reference and fraud-prevention agencies to help them to make decisions about your ability to make payments.
  2. IP addresses and cookies
    1. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregated information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
    2. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us:
      1. to estimate our audience size and usage pattern;
      2. to store information about your preferences, and so allow us to customise our site according to your individual interests;
      3. to speed up your searches; and
      4. to recognise you when you return to our site.
    3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. By using the Website you agree to this.
  3. Where we store your personal data
    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do all that we reasonably can to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  4. Uses made of the information
    1. We use information held about you in the following ways:
      1. to ensure that content from the Website is presented in the most effective manner;
      2. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
      3. to carry out our obligations arising from any contracts entered into between you and us;
      4. to allow you to participate in interactive features of our service, when you choose to do so; and
      5. to notify you about changes to our service.
    2. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregated information about our users (for example, we may inform them that 500 males aged under 30 have clicked on their advertisement on any given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target.
  5. Disclosure of your information
    1. We may disclose your personal information to third parties:
      1. if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. of Hometree Marketplace Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions ( and/or other agreements entered into with you; or to protect the rights, property, or safety of Hometree Marketplace Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  6. Your rights
    1. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
    2. The Website may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  7. Changes to our privacy policy
    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
  8. Contact
    Questions, comments and requests regarding this privacy policy should be addressed to