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Join the UK's top-rated Boiler, Heating and Home Care provider

Our boiler care packages are tailored-made to tackle all sorts of issues that can crop up in your home. Hometree boiler care ensures you’re protected & your home is running smoothly.

All parts & labour included

All parts & labour inc

24hr Emergency line

24hr Emergency line

Unlimited callouts

Unlimited callouts

Price-match promise

No price hike promise


Billing

Pay annually & save up to 5%

Call out fee

What is this?

Why Choose Hometree?

Better, cheaper, home care plans & great customer service. Always.

Speedy

90% of all emergency call-outs completed within 24 hours. Speak to us day or night.

Fair

We’ll never unfairly hike your prices if you haven’t had a call out. Ever.

Comprehensive

No matter the age or model, your boiler is protected. Can't fix it? We’ll give you 15% off a new one.

Value

Switching to Hometree can on average save you up to 25% compared to other providers.

FAQs

What packages do you provide?

We provide three packages:

- Your Boiler

This is your standard plan that includes an annual service of gas boiler, flue and controls. If you’re a landlord, you’ll also get a Landlord Gas Safety Record (LGSR).

- Your Heating

The heating plan includes the standard boiler care services, plus central heating checks. Landlords get an LGSR too.

- Your Home

This includes the boiler and heating services, plus plumbing, drains, and home electrics checks and maintenance. Landlords also get an LGSR.

These 12-month plans are there to make sure your boiler runs perfectly now and in the future.

How does boiler care with Hometree work?

There are different boiler care plans to choose from, based on whether you’re a homeowner or a landlord. This is because there are some services that we provide that apply to both, and others that just apply to landlords.

Legally, landlords need their properties to be gas safe before they can rent them out. Flues need to be checked by a Gas Safe-registered engineer once a year. Once the checks are all done, the landlord is given an LGSR or Gas Safety Certificate, which confirms the property is gas safe. Tenants need to see a copy of this record or certificate, so by going for one of our landlord plans, you’ll be able to have this Gas-Safe proof ready for when they move in.

Our packages for landlords include details of what you need to remain compliant, which makes it easy to cover the essentials.

How do I choose my boiler care plan?

Are you a homeowner or landlord? Do you want to pay monthly or annually? Do you want to pay a call-out fee? Whatever you need, you can easily see how much you’ll pay and what it includes when you use the sliders at the top of the page.

These sliders let you choose either homeowner or landlord, along with your billing options. We’ve also added call-out fee options here so you can see what your plan looks like before you sign up.

This section offers an at-a-glance guide to pricing for our three care packages, which include boiler and central heating care as well as our full home plan.

What’s included in each plan?

Each boiler care plan is customised to suit both homeowners and landlords. Here’s a look at how we can help you, whichever type of property owner you are.

I’m a homeowner

If you own your own home, you’ll receive:

- Annual boiler service
Your boiler service includes checks to make sure your boiler and central heating are safe and working properly. If we find any faults during this check, we’ll try to fix them there and then.

We do various assessments as part of the service, including visual checks of your boiler. A gas efficiency and ventilation test is also carried out to make sure everything’s gas safe. We’ll also check your hot water cylinder, see if your radiators need bleeding, and check the pressure’s where it needs to be.

- Gas boiler, flue and controls
If your boiler breaks down, we’ll make sure it’s fixed and running smoothly. All parts and labour are included in our gas boiler care plans and we cover issues with thermostats, programmers, valves and pumps.

- Gas supply pipe
This connects your gas appliances to your meter.

- 15% discount off a new boiler
If we can’t fix your boiler for some reason, we’ll give you a discount on your new one as part of your boiler care package.

I’m a landlord

If you’re a landlord, you’ll receive an annual boiler service and repairs on your boiler and controls, plus:

- Inspection of your gas pipework
This is a legal requirement for landlords

- Inspection of your gas meter
This is also a legal requirement for landlords

- Landlord Gas Safety Record (LGSR)
Any gas appliances in a rental property need to be checked each year. Upon inspection, you’ll receive a gas safety certificate (LGSR). All engineers we work with are registered Gas Safe, so you can have added peace of mind with a boiler care plan from us.

During your annual visit, we’ll check and service your boiler. If we find a fault, we’ll aim to fix it there and then if parts are available, to avoid any future issues.

What else can I get?

As well as all the above, you’ll get even more when you choose our heating or home packages.

Upgrading to one of our central heating care plans will give you a full heating protection package. We’ll safeguard any of your radiators, valves or cylinders that need repairing.

The full home care plan covers everything listed so far, plus repairs and services for drains and home electrics, along with our range of plumbing care services:

  • Protection for your plumbing and water supply pipes
  • Unblocking of drains and waste pipes
  • Mains electrical wiring system checks and repairs – for example circuits, fuse boxes, sockets and light fittings

Not included:

  • Bathroom items such as sinks, toilet bowls and other ceramic items
  • Free replacement of your boiler (but we will pay 15% towards it if we install it)
  • Garden items
  • Showers and taps
  • Removal of sludge, scale or repairing damage caused by this
  • Outdoor electrics and heating
  • Accidental damage and faults caused by someone you used for repairs or design faults
  • Household appliances, such as fridges and washing machines

Whichever plan you select, whether you want the basic boiler care to begin with or you want the full home plan, you can add our Gas Fire Protection offer when you check out. This add-on includes an annual gas fire service, so your fire is totally protected.

Do I need boiler care?

So, do you need boiler care? You might already have boiler cover as part of your insurance policy. Plus, the boiler itself might be under warranty.

But, if you’ve got an older boiler that’s been in the home for over 15 years, you might not be able to get it insured or you might be paying a premium to make sure it’s covered. Alternatively, you might find a fault with your boiler that doesn’t fall under the warranty. In these cases, it’s likely you’ll have to pay a lot to get it fixed.

A boiler care plan protects you against all breakdowns, no matter how old your boiler is and whether it’s in warranty or not. This applies to our standard boiler care packages as well as our full boiler, heating and plumbing care options.

For homeowners, this adds an extra level of security, and for landlords, it’s another layer of protection if something goes wrong while your tenants are in the property. We want to give you added peace of mind, and trust that these packages do just that.

Why choose Hometree?

We think you’ll like what we do here at Hometree. Here are just some of the reasons why you should choose us for your boiler care needs:

- Our no-price-hike promise

We’ll never unfairly raise the price of your boiler care plan

- We’ll be there in no time

We get to 90% of call-outs within 24 hours, including evenings and weekends

- Rated ‘Excellent’

Our customers on Trustpilot have rated our services as ‘Excellent’

- 24-hour emergency manned phoneline

96% of calls are answered within a minute

- Save up to 25%

…compared to other providers when switching

What if I already have a plan somewhere else?

Already have a care plan in place? No problem! It’s easy to switch from your current provider to Hometree boiler care.

Call the provider you’re with to cancel and we’ll then get you set up with one of our boiler care packages in just a few minutes. Want to avoid speaking to your existing provider? You might be able to cancel your direct debit without having to have that conversation with them.

Is there a call-out fee?

You can choose from a range of call-out options from £0 to £95. The monthly or annual price you pay varies depending on which call-out fee you select. So, you can choose a contract with no call-out fees and pay a little more for your care plan or go with a contract that has a lower price but comes with a £60 or £95 call-out fee.

The £60 or £95 call-out fee options mean you will only need to pay once for each fault in the contract period. Our expert engineers will assess whether it’s the same fault.

To see the difference between the three call-out fee options, select each in turn at the top of this page. This gives you a quick view of the price difference between them.

Is my boiler type covered?

Absolutely! All Hometree packages – from boiler and heating care to the full home plan including electrical and plumbing care services – include protection and repairs for gas boilers of all ages and from any manufacturer.

If the boiler is old, we’ll work hard to fix it. However, the manufacturer will eventually stop making spare parts that fit. This means you’ll need to replace it with a new one, but don’t worry. We’ll let you know before you reach that point so that you have plenty of warning.

When do I book my annual boiler service?

To book your annual boiler service, get in touch on 0800 368 9881 and we’ll arrange to come out to you. We’ll book your service on a date that suits you – weekday or weekend, morning, afternoon or evening.

How do I sign up with Hometree?

Sign up by following the steps in the section above or use our ‘Get a Quote’ page to choose the package that works for you. When you’re ready, hit the ‘Buy Now’ button.

You can also request a call-back or give us a call on 0800 368 9881 and one of our experienced team will be happy to arrange your care plan with you.