CAREERS

Reporting directly to our Marketing Director and working closely with our Commercial Director and Business Development Director, we’re looking for a data-driven marketer and aspiring future marketing leader to build on our existing digital acquisition & retention strategy, taking ownership of key channels and obsessing over website conversion rates, customer retention and digital experience. You’ll be a key member of a small but growing marketing team and have a direct, massive impact on the growth of the business.

The mission of this role is to ensure Hometree is best-in-class across all digital acquisition channels and customer retention strategies, with industry-leading website conversion rates and digital experiences for the customer, whilst ensuring all our acquisition spend is profitable on an LTV:CAC basis. This mission is fundamental to our company-wide ambition of growing to 1m+ customers in the next 2-3 years, alongside driving the growth of our future suite of products that help homeowners live more simply and sustainably.

In particular, you will:

• Be directly responsible for digital marketing activities and strategy across all the acquisition channels such as social, search, retargeting, affiliates, YouTube, referrals, CRM, display & SEO campaigns - working with internal/external marketing, partnership and development teams to implement and maintain comprehensive acquisition strategies and recommendations
• Work closely with our Commercial Team on customer retention - making it the foundation of Hometree’s growth and critical to growing our customer lifetime value (CLV)
• Perform daily management of performance channels (including keyword research, development & ad copywriting), alongside building a team/ choosing outsourced growth agencies to achieve core trading KPI’s
• Build outstanding relationships with key media partners such as Facebook and Google, as well as marketing technology suppliers
• Manage budget allocation between channels to grow subscribers while controlling overall LTV:CAC ratios
• Define our testing strategy, within existing and new channels to quickly understand profitability and scale where relevant
• Work with design on executing a creative plan to maximise the campaign’s performances
• Work with the product team to continuously improve our conversion funnel
• Manage SEO and facilitate implementation
• Own tracking setup, installation, testing and troubleshooting
• Feed into our PR strategy - linking this with SEO
• Manage certain elements of insurance admin within the marketing function (financial promotions, copy sign-off with our compliance team etc) given we are an FCA regulated business

Know how to run a best-in-class performance marketing team, as demonstrated by - 

• Significant performance marketing experience with an emphasis on pay per click (PPC)
• Experience of running paid search, remarketing and display campaigns across multiple platforms (GoogleAds, Bing, Facebook Exchange, Twitter, YouTube etc), and knowledge of attribution modelling/multi-channel touchpoint marketing
• Good understanding of the fast-evolving digital marketing environment and how subscription-based companies work
• A plus would be if the candidate is familiar with operating in a regulated environment and the importance of consistently delivering to FCA requirements in relation to messaging

Be a strong manager & communicator who enjoys being part of a high-performance culture, as demonstrated by - 

• Someone who can demonstrate strong relationship building based upon mutual trust and great communications, and who thrives on building a high performance, customer-obsessed culture
• Great interpersonal skills and proven ability to operate effectively with other members of the business in particular in product, design, commercial & Dev - in order to ensure that cross-functional initiatives are effectively executed

Be highly numerate & data-led, as demonstrated by - 

• Exceptional data interpretation and manipulation skills. Experience with data analysis is required, and the candidate will be comfortable with budgeting and forecasting and playing a key role in working with the finance/ management team in building annual budgets
• They will have a solid understanding of databases, data retrieval and single customer view. Experience with business analysis and visualisation tools such as Looker is a plus

Be entrepreneurial and hands-on, as demonstrated by - 

• Candidates will be happy to get their hands dirty and live within relatively confined budgets
• The candidate will also be able to demonstrate they can multitask in a friendly, specialized, fast-paced, intellectually challenging, proactive environment and work quickly to master-detail under pressure. The ability to remain calm, and bring order to complex tasks with tight deadlines is essential

Hometree’s culture is guided by our Roots (our values):

• Radical Candour - Be respectful, but tell it as it is - directly & honestly
• Ownership - Act like an owner - if not you, then who?
• Obsessed - Be obsessed about giving the customer the right outcome
• Trust in Teamwork - Build high-performing, happy teams
• Speed - Make fast, data-driven decisions

A successful candidate will:

• Be humble, hungry and ready to work
• Like being part of a team
• Value radical transparency and debate around problem-solving to drive the company to make the right decisions as often as possible
• Be super customer-focused
• Be highly numerate & data-led
• Be excited by the vision and what Hometree are looking to create
• Be passionate about scaling up startups and challenger brands
• Be excited by sustainability and the opportunity to help homeowners reduce their home's environmental impact

Our team's mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. The team also uses extreme programming methodologies.

At Hometree you’ll have a lot of responsibilities from day one:

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• * A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer-focused - You should always be thinking, "What can I be doing to deliver the most value to our customers?"
• Passion, energy, focus and enthusiasm for both the role and our business
• Willing to grow - an ability to work quickly with a love for constant learning and personal development

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Behaviours we value as a business

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based in Kings Cross and offer flexible working options - We are currently ALL working from home until further notice before we return to an office-based environment, where we will follow government guidelines on social distancing. To set you up for success we will provide you with a MacBook, subscription to all the tools you will need, company Breakfast every Thursday, drinks every Friday at 4.30pm along with quarterly company-wide social events.

Our team's mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. The team also uses extreme programming methodologies.

At Hometree you’ll have a lot of responsibilities from day one:

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer-focused - You should always be thinking, "What can I be doing to deliver the most value to our customers?"
• Passion, energy, focus and enthusiasm for both the role and our business
• Willing to grow - an ability to work quickly with a love for constant learning and personal development

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Behaviours we value as a business

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based in Kings Cross and offer flexible working options - We are currently ALL working from home until further notice before we return to an office-based environment, where we will follow government guidelines on social distancing. To set you up for success we will provide you with a MacBook, subscription to all the tools you will need, company Breakfast every Thursday, drinks every Friday at 4.30pm along with quarterly company-wide social events.

We are looking to hire a Customer Success Executive to join the Customer Success team. If you enjoy thinking outside of the box, engaging customers, are organised, and strive to make customers happy, this could be just what you are looking for.

Shift Pattern (including weekend cover) 8am-4:30pm & 11am-7:30pm

Salary - starting at £24,000

Remote/Flexible working

Main Responsibilities include but are not limited to:

• Being the customer champion and putting the customer at the heart of everything you do
• Signing up customers through online chat, email and telephone and dealing with their queries efficiently
• Providing first-line support to customers to manage issues and complaints and to ensure a resolution is agreed
• Communicating with customers and our trade partners and turning their needs into action
• Providing constant feedback to Operations and Product to ensure that we continue to learn and change to deliver a great customer experience
• Become an expert and set a high benchmark within the Home Services industry

Required Skills:

• Current graduate or undergraduate
• Ability to deal with customer queries effectively and empathetically
• Comfortable using computers, customer relation systems or other customer tracking platforms
• Great written and oral communication skills
• Work collaboratively across the business in a multi-functional role
• Previous experience of working tradespeople would be beneficial

About You

• Passion, energy, focus and enthusiasm for both the role and our business
• A self-starter attitude with a love for constant learning and personal development
• An ability to get things done quickly
• A team player who works well with others as well as individually
• Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer focus - You should always be thinking, "What can I be doing to deliver the most value to our customers?"

Behaviours we value as a business

• Radical Candor - Respectful but brutally honest
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree's a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based in Kings Cross and offer flexible working options - We are currently ALL working from home until further notice before we return to an office-based environment, where we will follow government guidelines on social distancing. To set you up for success we will provide you with a MacBook Air, subscription to all the tools you will need, company Breakfast every Thursday, drinks every Friday at 4.30pm along with quarterly company-wide social events.