CAREERS

Hometree is looking for a Senior Data Engineer whose mission will be to level-up the collection, usage and understanding of data throughout the business as we prepare for super-growth.

Full ownership of our data pipeline

• Responsible for the overall delivery of the entire BI/ETL pipeline, including ETL development and delivery, resource scheduling and QA
• You will work very closely with our engineering team to ensure that our data pipelines are consistently accurate, reliable and up-to-date end to end - from collection to consumption
• Manage the health and stability of our BI analytics tools and work towards promoting best practices to allow for their scalable growth
• Build robust solutions to support 3rd party data integrations

Supporting teams analytics BAU

• You will work closely with all departments to ensure seamless reporting of key metrics. Your BAU responsibilities will include ensuring the relevant metrics for the teams are available in our BI platform, and helping our teams build relevant dashboards and reports to monitor performance
• Making sure the business knows the numbers: you will become the point of contact for all business teams for all things data, and you will engage with various stakeholders across the business to ensure decisions are as data-driven as possible. You will help upskill your colleagues when it comes to using data and our BI platform

Reports directly to the Director of Engineering

We are looking for someone with many of the below:

• Strong proficiency in SQL and the ability to work with large, complex and sometimes fragmented datasets
• In-depth knowledge of data solutions such as BigQuery, MySQL, DBT
• Advanced knowledge in a high-level programming language commonly used in ETL pipelines, such as Python or Scala
• An analytical mind with good problem-solving skills and a love of numbers
• Excellent attention to detail - you value getting things right
• Strong Excel/Google Sheets modelling - can take data extracts from SQL and other data sources, then combine them into Excel models that can be understood by stakeholders around the business
• Experience with data visualisation tools such as Looker or Tableau
• The ability to communicate complex problems simply with a variety of stakeholders and act as a bridge between technical and non-technical colleagues

Bonus points for:

• Experience working in tech startup
• Customer analytics experience e.g. lifetime value modelling, unit economics, segmentation etc
• Familiarity with tools like Google Analytics
• BA/BS in a technical field such as Computer Science, Engineering, or Statistics
• Familiarity with machine learning solutions

About You

• Passion, energy, focus and enthusiasm for both the role and our business
• A self-starter attitude with a love for constant learning and personal development
• An ability to get things done quickly
• A team player who works well with others as well as individually
• Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer focus - You should always be thinking, “What can I be doing to deliver the most value to our customers?”

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors.

We operate a flexible hybrid & remote only working model based on personal preference and proximity to the office. To set you up for success we will provide you with a MacBook Pro, subscription to all the tools you will need, full desk set-up, 25 days holiday, birthday holiday, private pension and 12 days paid study leave, support for Mental Health via Oliva.

Hometree is looking for a Commercial and Product Data Analyst whose mission will be to level-up the collection, usage and understanding of data throughout the business as we prepare for super-growth.

Responsibilities

• Strategic analytics: you will be expected to become a thought partner for the rest of the business. You will support all the teams in the business with delivering key pieces of analysis that help drive incremental revenue, improve the customer experience or improve internal operations
• Supporting teams analytics BAU: you will work closely with all departments to ensure seamless reporting of key metrics. Your BAU responsibilities will include ensuring the relevant metrics for the teams are available in our BI platform, Looker, and helping our teams build relevant dashboards and reports to monitor performance
• Making sure the business knows the numbers: you will become the point of contact for all business teams for all things data, and you will engage with various stakeholders across the business to ensure decisions are as data-driven as possible. You will help upskill your colleagues when it comes to using data and our BI platform, Looker
• Modelling: using trends and insights identified to help us plan for the future and allocate resources
• Helping with our data pipeline: you will work very closely with our data engineering team to ensure that our data pipelines are consistently accurate, reliable and up-to-date end to end - from collection to consumption
• Reports directly into the Senior Leadership Team (Chief Commercial Officer), works closely with the Engineering Team (Director of Engineering and Senior Data Engineer), Finance Team (Finance Director) as well as other senior managers across the business

Ideally you have (but not all needed)

• 3-4 years experience in a data role
• An analytical mind with good problem-solving skills and a love of numbers
• Strong proficiency in SQL and the ability to work with large, complex and sometimes fragmented datasets
• Strong Excel/Google Sheets modelling - can take data extracts from SQL and other data sources, then combine them into Excel models that can be understood by stakeholders around the business
• The ability to communicate complex problems and analysis simply with a variety of stakeholders and act as a bridge between technical and non-technical colleagues

Bonus points for:

• Experience working in tech startup
• Customer analytics experience e.g. lifetime value modelling, unit economics, segmentation etc
• Familiarity with tools like Google Analytics and Adwords
• Understanding of Python and some command over ETL scripts
• Experience with Looker, LookML
• Insurance industry knowledge

About You

• A self-starter attitude with a love for constant learning and personal development
• An ability to get things done quickly
• A team player who works well with others as well as individually
• Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer focus - You should always be thinking, “What can I be doing to deliver the most value to our customers?”

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

This is a fully flexible role with no requirement to be in the office unless you need to. Included in your home set-up, all employees get a brand new Macbook Pro, external HD Screen, desk set-up and chair allowance. We provide all our staff with support for their Mental Health via Oliva, 25 days holiday, birthday holiday, generous L&D Budget and study leave.

Our team's mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. The team also uses extreme programming methodologies.

This role will work incredibly closely with Customer Success and Operations teams and a key stakeholder will be the Chief Operating Officer. You will be responsible for the development and management of the Hometree operational product pipeline to enable us to scale efficiently whilst improving the customer experience. At Hometree you'll have a lot of responsibilities from day one.

Main Responsibilities include but are not limited to:

• Work with the leadership team and other key stakeholders on aligning the vision and strategy, and contributing to the overall future direction of the product
• Facilitate structured discovery processes to fully understand the problems being solved and working with the operations and customer success teams to investigate and implement solutions
• Integrate usability studies, research and market analysis into product requirements
• Balance the needs of the business, the customer and technology to make timely, validated and clear decisions regarding the product
• Prioritise the backlog to focus on product impact, health and objectives
• Collaborate with engineers to establish feasibility and plan for the development of secure maintainable solution
• Actively monitor post-release performance and key learnings

Desired Skills:

• 3-4 years of experience as a Product Manager
• Experience working with a design and engineering team to create the best solutions to problems, needs and opportunities
• Experience working with analytics and data to draw insights, and validating assumptions and grounding ideas in data
• Excellent organisational and time management skills, including prior experience, successfully managing competing priorities in a fast-paced and deadline-driven environment
• A genuine passion for technology, and excitement to push the experience for Hometree users and engineers
• Ability to create technological solutions that can scale processes to match our growth and customer expectations

Apply if you are:

• A team player who works well with others including those outside the engineering team
• Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer-focused - You should always be thinking, “What can I be doing to deliver the most value to our customers?”
• Passion, energy, focus and enthusiasm for both the role and our business
• Willing to grow - an ability to work quickly with a love for constant learning and personal development. Willing to be the local expert on our platforms as well as 3rd party tools
• A huge fan of Marty Cagan, Teresa Torres & Eric Ries and their methodologies

Hometree's culture is guided by our Roots (our values):

• Radical Candour - Be respectful, but tell it as it is - directly & honestly
• Ownership - Act like an owner - if not you, then who?
• Obsessed - Be obsessed about giving the customer the right outcome
• Trust in Teamwork - Build high-performing, happy teams
• Speed - Make fast, data-driven decisions

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree's a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based between Kings Cross, Farringdon, and Chancery Lane stations - We are currently working on a hybrid model of 3 days per week in the office, following government guidelines on social distancing. To set you up for success we will provide you with a MacBook Pro, subscription to all the tools you will need, company Breakfast every Wednesday, drinks every Friday at 4.30pm along with quarterly company-wide social events.

Our team's mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. The team also uses extreme programming methodologies.

At Hometree you'll have a lot of responsibilities from day one:

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• * A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer-focused - You should always be thinking, "What can I be doing to deliver the most value to our customers?"
• Passion, energy, focus and enthusiasm for both the role and our business
• Willing to grow - an ability to work quickly with a love for constant learning and personal development

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Behaviours we value as a business

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree's a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based in Kings Cross and offer flexible working options - We are currently ALL working from home until further notice before we return to an office-based environment, where we will follow government guidelines on social distancing. To set you up for success we will provide you with a MacBook, subscription to all the tools you will need, company Breakfast every Thursday, drinks every Friday at 4.30pm along with quarterly company-wide social events.

Our team's mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. The team also uses extreme programming methodologies.

At Hometree you'll have a lot of responsibilities from day one:

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer-focused - You should always be thinking, "What can I be doing to deliver the most value to our customers?"
• Passion, energy, focus and enthusiasm for both the role and our business
• Willing to grow - an ability to work quickly with a love for constant learning and personal development

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree's a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are based in Kings Cross and offer flexible working options - We are currently ALL working from home until further notice before we return to an office-based environment, where we will follow government guidelines on social distancing. To set you up for success we will provide you with a MacBook, subscription to all the tools you will need, company Breakfast every Thursday, drinks every Friday at 4.30pm along with quarterly company-wide social events.

We are looking to hire a Customer Success Executive to join the Customer Success team. If you enjoy thinking outside of the box, engaging customers, are organised, and strive to make customers happy, this could be just what you are looking for.

Shift Pattern (including weekend cover) 8am-4:30pm & 11am-7:30pm

Main Responsibilities include but are not limited to:

• Being the customer champion and putting the customer at the heart of everything you do
• Signing up customers through online chat, email and telephone and dealing with their queries efficiently
• Providing first-line support to customers to manage issues and complaints and to ensure a resolution is agreed
• Communicating with customers and our trade partners and turning their needs into action
• Providing constant feedback to Operations and Product to ensure that we continue to learn and change to deliver a great customer experience
• Become an expert and set a high benchmark within the Home Services industry

Required Skills:

• Current graduate or undergraduate
• Ability to deal with customer queries effectively and empathetically
• Comfortable using computers, customer relation systems or other customer tracking platforms
• Great written and oral communication skills
• Work collaboratively across the business in a multi-functional role
• Previous experience of working tradespeople would be beneficial

About You

• Passion, energy, focus and enthusiasm for both the role and our business
• A self-starter attitude with a love for constant learning and personal development
• An ability to get things done quickly
• A team player who works well with others as well as individually
• Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach
• Customer focus - You should always be thinking, "What can I be doing to deliver the most value to our customers?"

Behaviours we value as a business

• Radical Candor - Respectful but brutally honest
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.