Help > Existing customers

How do I cancel my Cover Package?

We are sad to see you go but understand that circumstances can change, and you may need to cancel your Cover Package.

 

Here’s what you need to know:

 

Cooling off period: If you are within the 14-day cooling off period, we can cancel your Cover Package immediately. This period starts from the date you selected as your contract start date.

 

Outside the cooling-off period: If you are outside the cooling-off period, we’re here to guide you through the next steps. Please contact us either by calling our dedicated team at 0330 912 4843 or by using this form.

 

Once we receive your cancellation request, our team will provide you with detailed information on any costs associated with the cancellation and guide you through the necessary steps to complete the process.

 

Whether you’re within the cooling-off period or outside of it, we encourage you to reach out to us as soon as possible so that we can assist you with your request. We’re here to help and provide the necessary guidance to ensure a hassle-free cancellation process.

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age