Help > Existing customers

I have an issue in my home - How do I request a repair?

Book a repair online

If you’re an existing home cover customer, jump the queue by using our simple online portal to request a repair – it’s faster than phoning.

Request a repair

  • Requesting a repair online takes two minutes without waiting for us to answer your call
  • It’s super quick and easy – we only need your email address
  • Our team will review your request and assign an engineer at your convenience
  • We’ll keep you informed throughout your repair by text and email

Alternatively, head to our Contact Us page for other ways to reach us.

Not a Hometree customer yet?

If you do not have cover with us, you can book a fixed price repair when you sign up to one of our cover plans. Find out more here.

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age

Price Match Promise

We’ll beat or match your renewal quote for an equivalent plan

Serious About Service

24/7 claims support & rated Excellent on Trustpilot

Cover Match Guarantee

Get a £50 gift card if you find something we don’t cover

All Gas Boilers Covered

All makes and models, regardless of age