How do I make a complaint?
We understand that sometimes things may not go as expected, and we’re here to address any concerns or issues you may have.
Here’s how to contact us and how we handle complaints:
Contact us: If you have a complaint, please get in touch with us to explain what has happened. You can reach out here.
Acknowledgement: Once we receive your complaint, our Customer Success Team will acknowledge it and begin the process of addressing your concerns.
Investigation and updates: We will thoroughly investigate your complaint and keep you informed about the progress. Our goal is to resolve the complaint as quickly and efficiently as possible.
Resolution: We will work diligently to find a satisfactory resolution to the issue you have raised.
We have a dedicated complaints procedure in place, which provides detailed information on how to make an official complaint and outlines the steps we take to handle and resolve complaints. You can find more information about our complaints procedure on our complaints procedure page.
We appreciate your feedback and the opportunity to address any concerns you have. We aim to provide excellent customer service and deliver satisfaction wherever possible.