How do I make a complaint?

We appreciate that sometimes things go wrong, so please let us know what has happened, and we’ll try our best to fix it.

This is how we handle complaints:
-You contact us to explain what has happened
-Our Customer Success Team acknowledge the complaint
-We investigate your complaint and keep you in the loop with progress
-In the majority of cases, we’ll be able to resolve the complaint within 7 days

To learn more about how you can make an official complaint and how we will handle your issue visit our complaints procedure page here.

For any other issues please contact us at or simply call us on 0330 912 4843 and we’ll be more than happy to help resolve any issues.