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KEEPING YOU IN CONTROL

Your Heating

Keeps your boiler and central heating in good shape, a warm house whatever the weather.

Your Boiler

from

£ 12 .82

per month

Your Home

from

£ 21 .37

per month
OR

Call out fee

Buy Now

Or speak to our team on 0800 368 9881

Your Heating

Boiler

  • Repairs to your gas boiler, flue and controls, including faults that prevent you from controlling the timings or temperature of your boiler
  • Annual boiler service included

Included in these packages...

Heating

  • Repairs to the wider central heating system, including radiators, water tanks, pipes and cylinders

Included in these packages...

What's included?

Included

  • An annual boiler service

  • Gas boiler, flue & controls

  • Wider central heating system, e.g. Radiators, cylinders, pipes

  • Gas supply pipe (connects your gas appliances to your meter)

  • 15% discount off the price of a new boiler if we can’t fix it

Annual boiler service visit

  • A visual check of the boiler
  • Opening of the boiler with inspection
  • Flue gas efficiency test and ventilation checks for gas safety
  • Visual checks of the hot water cylinder
  • Checks of the system pressure
  • Visual checks and bleeding of radiators if necessary

Not Included

  • Plumbing & water supply pipes

  • Unblocking of drains & waste pipes

  • Mains electrical wiring system, e.g. circuits, fuse box, sockets, light fittings

  • Removal of sludge, scale or repairing damage caused by this

  • Free replacement of your boiler (but we will pay 15% towards it if we install it)

  • Outdoor Electrics and Heating

  • Accidental damage and faults caused by someone else you used for repairs or design faults

FAQs & Terms

How easy is it to switch?

It is extremely easy to switch. You can sign up in a matter of minutes and you’ll be protected right away. If you would like to join us when your current protection ends, you can delay your start date at checkout. You can often leave your current provider without paying any exit fees - just double check with them.

What are your response times?

90% of repairs are attended within 24 hours or at a time that suits you - even during evenings and weekends.

Will I get a price hike at renewal?

We don’t believe in unfairly hiking the price at renewal (like some of our competitors). Your renewal price will be determined by the number of call outs and inflation. If you haven’t had a call out then your price only goes up by inflation (usually 2%).

Is there a fee to pay if I arrange a call out?

This depends on the type of contract you select. You can choose a contract with no call out fee or a contract with a lower monthly fee but with a £60 call out fee. If you select the £60 call out fee, you will only pay once for each fault in the contract period. Our engineers will use their expertise to assess whether its the same fault.

My boiler is quite old, will you still protect it?

Yes, we protect boilers of all ages. Eventually the manufacturer will stop making spare parts, but we will keep trying to fix the issue unless we recommend a full boiler replacement. We will try to give you plenty of notice when this happens. We offer a 15% discount for replacing an old boiler.

Are repairs carried out by your own engineers?

We have a mixture of our own engineers, as well as a national network of subcontracted engineers. We work hard to fully vet these engineers and we have a rigorous process to check that they have completed their jobs properly. We call customers after every call out to check that they're happy and work quickly to fix things in the rare occasions the customer is not.

Our customers rated us "Excellent" on Trustpilot