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What happens once I have taken out my plan?

If you are switching from another provider
Once you have signed up, your care plan starts immediately. We will send you an email confirmation about the Care Package you’ve chosen, and our card provider GoCardless will send you an email informing you about your direct debit details.

If you are new to home care plans
Once you have signed up, we will need to come out to check that the boiler is working well and is safe. If all is good we will complete an boiler service at the same time and you are good to go. On the rare occasions that it is not safe, you might need to pay for some repairs to bring the boiler up to standard (or you can cancel). If you are switching from another provider, we don’t need to visit.