Our team will inspect your issue and see what's needed to repair it. If we can fix it there and then we will do so, but if not we will order the parts and usually return the following day to finish the job. If we find other unrelated issues we'll quote for these at the same time. You're then covered under one of our care plans for the next 12 months.
In the rare occasion that our engineer cannot fix the issue, we will let you know and refund you any fees you have already paid.
If it's related to the initial issue, don't worry, it's covered as part of our fixed price. However if the issue is unrelated we'll provide a separate quote for each repair and you can choose to upgrade your 12-month cover to include the additional areas e.g. plumbing, drainage and electrics.
If we haven’t completed any repairs for you yet, then you are free to cancel at any point before your visit - just give us a call and let us know. If we have already completed some work for you then we will need to charge you for it before you can cancel.
Unfortunately we only offer the £99 fixed price repair for customers who sign up to our care plans. We will not be able to offer you a one-off repair.
*This price is based on Your Boiler maintenance plan with £95 call out fee - there are other more comprehensive plans available.