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Why Do Hometree Use Video Surveys?


Welcome to Hometree, home of the stress-free boiler installation. Hometree's experienced engineers use video calls to your smartphone to complete your boiler survey, rather than the traditional approach of a salesperson entering your home.

What is a boiler survey?

A boiler survey is the step between selecting the right boiler package for your home and getting your new boiler installed. The survey checks where your flue is, where the new boiler is going and confirms that the boiler you have selected is perfect for your home and heating requirements before your installation.

Step 1 - Find your boiler

Once you have been through our simple online questions about your home and heating requirements, Hometree will find and recommend the A-grade boiler package right for you.


This package will include everything you need to have your new boiler installed and added extras like a free smart thermostat and chemical flush, all with a five-year warranty to provide you with peace of mind.

Step 2 - The Video Survey

Once you have selected your perfect boiler package and received your fixed quote, Hometree will conduct your video survey. Our engineer will check where the new boiler is going, that it's the right fit for your home and will take a look at your flue.


During the video call, our engineer ensures they understand the exact requirements of the job to prepare with the correct equipment for your specific installation. This leads to a seamless and efficient boiler installation. If the initial boiler selected needs to be changed, the price may change.

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This is a great opportunity for you to ask our professional engineers any questions you might have about your boiler, heating or the installation.

How is our survey different?

Hometree arranges a boiler survey for you in advance of your installation, but we do these in a different way. We arrange a video call to your smartphone with one of our experienced Gas Safe engineers, rather than the traditional approach of a salesperson visiting your home.

Our Engineers are very friendly, helpful and most importantly, are not here to sell to you.


Other boiler installers may need you to take a day off work to wait at home for hours, just for someone to survey your home and old boiler. With Hometree, you don't have to take time off work to wait in, our video survey takes minutes and can be done at a time that suits you.

Our customers shop around and have told us that home visits from our competitors last more than 90 minutes and have made them feel uncomfortable.

Why wait in? Our video surveys take a few minutes and are arranged around your convenience, saving you time and hassle.


Step 3 - Boiler Installation

Once your survey is complete, you will select a boiler installation date to suit you - this can be as soon as the next day.
Hometree local Gas Safe engineers will fit your new boiler.

Hometree will not let you down. You will have your new boiler purring away in a cupboard, without delay, so you don’t need to worry about it for another 10 or more years.

All Hometree boiler installation packages include an A-rated boiler, installed by Gas Safe Engineers with a free smart thermostat and a 5-year warranty.

Hometree only works with A-rated boilers manufactured by trusted brands; Worcester Bosch and Vaillant.


Looking to get started now?

You can find your perfect boiler match here.

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