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Frequently Asked Questions (FAQ)

What is Hometree?

Hometree is an independent energy efficiency, home improvement service provider, which specialises on boilers and heating systems. We act as an online project manager for your boiler replacement and installation projects, and help you make your home energy efficient, more comfortable and less expensive to run.

We help you make your home more comfortable and energy efficient

We provide you with the opportunity to locate and book boiler replacement and installation work online and through our app. To do this, we work with a network of fully vetted local boiler engineers who supply an extensive range of top quality, branded boilers such as combi boilers, system boilers, conventional (regular) boilers which are backed by long-term manufacturer’s warranties.

We ensure you always have someone on hand for advice and guidance

Making boiler upgrades to your home is stressful. We are with you every step of the way - providing a guiding hand through the process, assisting you with any queries before, during and after the work completes. Our team monitor every job and can step in to help where messages need relaying. We will even help you get any government-backed boiler subsidies, cash back programs, grants or schemes.

We streamline a broken process – from partner & product selection, to payments & financing

Improving your home is complex. We do all the hard work for you. Through our website and app, we partner you with the best local boiler engineers, capture all the necessary information for your projects and bring all the job and product guarantees into one place. We make it easy to make payments online and offer you a fully digital finance* application – ensuring you have the broadest range of payment options.

* Credit is subject to application and status. Hometree acts as a loan broker and can’t offer advice so, if you’re not sure about what is best for your own financial situation, you might want to seek independent advice.

We ensure you have the relevant guarantees in place before you pay for the work.

When you are spending money on your home, you want to be certain that the job will be done right. The home improvement industry is notorious for shoddy workmanship and unsuspecting customers being let down. We ensure that all jobs come with industry leading job and product guarantees and that they are fully insured – so you can have complete peace of mind. Our goal is to help homeowners like yourself stay warm in the winter, cool in the summer and reduce energy bills down so you've got more money to spend on doing the things you love.

What products do you install and what are the benefits?

Hometree's local boiler engineers install a range of energy saving domestic heating solutions such as combi boilers, system boilers and conventional (regular) boilers – all of which help you reduce your energy bills, make your home more sustainable and comfortable & increase the value of your major asset. Hometree ensure that our boiler engineers are only installing the very best products which pass our check of being sustainable, good value and long-lasting

Why are we different?

Our technology drives down prices & ensures they are fair

The home improvement industry is well known for its highly-confusing pricing. Our technology platform – and subsequently lower cost base – means we can offer prices significantly lower than established brands such as British Gas, whilst our internal pricing team checks every price to ensure that you are getting the best value possible. We make sure you don’t pay more than you have to!

Our online buying experience significantly reduces the hassle

Hometree brings a traditionally offline industry online and removes pushy salesmen once and for all – ensuring you will never be put under pressure in your own home to accept a quote you are not happy with. By integrating payments and financing into our platform, we bring efficiency to a process which is predominantly paper based in today's market.

Our independence means you will always get the right solution

Hometree is an independent project manager for your boiler installations and replacements. Our independence means we are open & honest about what the best solution for your home is – unlike others, we are not biased about selling a specific brand but ensure that only the best branded products are being installed.

Your contract is with us – so you can be assured that we only work with the best tradespeople

Most online platforms like RatedPeople & Check-a-Trade say they have the best tradespeople. But if they are so confident, why do they not guarantee the quality of their members’ work? We spend 16 hours on average analysing our local boiler engineers, and once they have passed our stringent vetting process, we are so confident in their ability that your contract sits with us – guaranteeing you always have someone to come back to.

We give you a range of options to pay with our finance offering

Hometree offer a great way to smooth payments for boiler installation and replacement work through a Credit Finance Solution arrangement with our finance partner Zopa. We are happy to speak to you if you require further information on our Credit Finance Solution. Please email hello@hometree.co.uk, and we will be in touch. Credit is subject to application and status. Hometree acts as a loan broker and can’t offer advice so, if you’re not sure about what is best for your own financial situation, you may want to seek independent financial advice.

How does Hometree make money?

We charge a fixed-percentage fee on top of every boiler installation for using the Hometree system. This fee varies by job, but will never make Hometree uncompetitive on price. We may not be the cheapest option for boilers on the market, but we are certainly the best value.

If you add to the cost of the quote, will I pay more than I have to?

Not at all. As is regularly seen in the energy saving home improvement market the price variation for jobs is huge. In fact, we quite often see a 100% price variation, with boiler installations typically ranging between £2k-4k. The point is that the market place makes it very difficult for the average customer to find out what a fair price is — we help homeowners like yourself with this. Our technology platform and therefore lower cost base means we can offer you significantly lower prices than established brands such as British Gas, whilst our internal pricing team checks every price to ensure that you are getting the best value possible. We make sure you don’t pay more than you have to, even with our fee included.

Do I need to pay a deposit?

We may ask customers to pay a deposit. An upfront payment of 10% is required if you are interested in taking out a finance option. Our boiler finance plans allow you to spread the cost of their purchase over a number of years.

Are your installers all approved by the right trade bodies?

We ensure that all our boiler installers are qualified and able members of their trade associations & professional bodies. We ensure that all our members hold the required trade qualifications and are insured as a minimum. All of our boiler engineers are members of GasSafe, FENSA, MCS, REA & RECC amongst others. In addition, all our members are subjected to a rigorous application process and are required to undertake specific customer service training.

What guarantees do I get with your work?

Hometree only work with trade partners who have industry leading guarantees in place. If you decide to go ahead with a project, we will provide you with all the necessary details on the guarantees you can expect before the project begins.

Do you provide quality inspections?

To ensure the high standards we require from our boiler engineers are achieved, from time to time we contact customers following a boiler installation or replacement to check that they are satisfied with the work carried out. This may involve a telephone call or a visit from one of our quality inspectors, provided we have your consent. If you have any questions regarding their installation, contact us on hello@hometree.co.uk.